In our desire to serve you better, we have set up a mechanism that will allow you, our dear members, to bring your concerns to our attention. You may share your feedback through any of these channels:
PHONEYou may call any of our branch offices. For concerns at the Head Office, you may call (02) 8911-2032 local 2502.
SUGGESTION BOXA Snap Shot Customer Satisfaction Survey is available in our branch offices. Simply fill out the form and drop it in our suggestion box.
POST MAILYou may write the branch office near you.
WEBSITELog on to www.afpslai.com.ph, and click CONTACT US on the lower part of the Home page. Go to Feedback/Concerns. Fill-in the data required in the Feedback/Concerns Form, then click SUBMIT.
WALK-INIf you wish to speak to someone in person about your concern, you may ask for the Consumer Assistance Officer or the Branch Head at our branch offices.
BANGKO SENTRAL NG PILIPINASYou may also file your concerns and complaints to the Bangko Sentral ng Pilipinas, Financial Consumer Protection Department. You may call (02) 708-7087 or reach them thru e-mail at firstname.lastname@example.org.
For written complaints, do not forget to state your contact details such as your complete name, address and phone number so we know where to get in touch with you.
You will receive an acknowledgement letter containing an expectation of when we could provide you with a more substantive response to your concern, and a suitable solution.
We view complaints as positive and helpful feedback and will do everything we can to resolve this fairly and quickly to your satisfaction.